Shipping policy
Last updated: 26 October 2026
Thank you for shopping with artiologie. This policy explains how and when your order will reach you. If anything is unclear, email us at info@artiologie.co.uk and we’ll be happy to help.
Order processing
Orders are processed within [1–3] working days (Monday to Friday, excluding UK bank holidays). Orders placed after [2pm] on a Friday, or at the weekend, are processed the next working day.
Made-to-order or personalised items may need extra time; the expected processing time is shown on the product page. You’ll receive an email confirmation when your order is placed and another when it ships.
UK delivery
- Standard delivery ([Royal Mail Tracked 48]): [2–3] working days, £[X.XX]
- Express delivery ([Royal Mail Tracked 24]): [1–2] working days, £[X.XX]
- Free standard delivery on UK orders over £[XX]
Delivery times start once your order has been dispatched, not from the date it was placed.
International shipping
We ship to [list countries/regions, or “most countries worldwide”]. Shipping costs are calculated at checkout based on destination and parcel weight. Estimated delivery times are [5–10] working days for Europe and [7–21] working days for the rest of the world.
Customs, duties and taxes
Orders shipped outside the UK may be subject to import duties, taxes and handling fees charged by the destination country. These charges are the customer’s responsibility and are not included in our prices or shipping costs. We have no control over these fees, so please check with your local customs office before ordering. If a parcel is refused because of unpaid charges, we may deduct the return shipping cost from any refund.
Tracking
Once your order ships, you’ll receive an email with a tracking number and a link to follow your parcel. Please allow up to 24 hours for tracking information to update.
Delays, lost and damaged parcels
Occasionally deliveries are delayed by the courier, bad weather or busy periods such as Christmas. If your parcel hasn’t arrived within [5] working days of its estimated delivery date (UK) or [15] working days (international), please contact us and we’ll investigate with the carrier.
If your order arrives damaged, email us within [7] days of delivery with your order number and photos of the item and packaging. We’ll arrange a replacement or refund.
Incorrect addresses and failed deliveries
Please check your shipping address carefully at checkout. We’re not responsible for orders sent to an incorrect address provided by the customer. If you spot a mistake, email us as soon as possible; we’ll do our best to update it before dispatch.
If a parcel is returned to us as undeliverable or uncollected, we’ll contact you to arrange re-delivery, which may incur an additional shipping charge.
Contact us
For any questions about shipping, email info@artiologie.co.uk. We aim to reply within [1–2] working days.